Susan F. Smith

  • Susan Smith Mediation
    2188 Kathleen Place
    Whistler, Greater Vancouver
    V8E 0B2
  • Office: 604-803-2545
    Cell: 604-803-2545
    Fax: 604-962-9320
  • LL.B., Mediator & Lawyer

Civil Roster Mediator Details

Accredited by Royal Roads University to provide Online Distance Mediation services, including secure online private caucusing.

Accredited by the High Conflict Institute of San Diego in managing high conflict mediations, de-escalating conflict, and preparing high conflict parties for mediation.

Experienced in mediating multi-party disputes. Also experienced in providing facilities and services for parties with disabilities.

Specialized training in workplace mediations, and resolving workplace conflict and unfairness.
I have been an accredited mediator in British Columbia since 1991, and I became a member of Mediate BC Civil Roster in 2012. I have also been a practicing lawyer in civil litigation in Greater Vancouver since 1985.

I have successfully mediated many types of business and property disputes, including corporate and partnership matters, franchise disputes, land use disputes, and strata property complaints. I have also successfully mediated professional negligence claims, personal injury claims, estate claims and products liability claims.

I have also conducted many successful employment and workplace mediations and have provided life coaching to mid and senior management personnel. I also provide workplace audits to improve the health and efficiencies of the workplace.

I have specialized training and experience in managing high conflict (highly emotional) disputes, and in reversing the escalation of conflict. I have also coached lawyers and other on how to manage and prepare a high conflict party for mediation.

I am accredited from Royal Roads University in Online Distance Mediation, and I have the capabilities to conduct online mediations using web technology that allows for secure private caucusing.

I am also available to provide mediation Training Services for interested parties.

I believe my mediation services have been positive for all parties involved, and I have a high percentage of successful mediations. My focus is on providing a safe and helpful environment, involving a full exchange of information and interests, and in finding creative solutions. I am told that I am very effective in enhancing communications and understandings between the parties, and in finding common ground. I am also told that I make a lasting difference by creating a more congenial and efficient workplace. References are available upon request.
  • Business – Business
  • Business - Consumers
  • Community
  • Employment & Workplace
  • Housing & Real Estate
  • Personal Injury / Motor Vehicle
  • Small Claims
  • Wills & Estates
  • $225 - $325
    Canada, British Columbia, East and West Kootenay, Fraser Valley, Greater Vancouver, Interior North/Northern BC, Interior South/Okanagan, Northern Vancouver Island, Southern Vancouver Island, Sunshine Coast
    Fees may be reduced for public and government service, non-profit organizations and charities.

    Travel fees and expenses may apply outside of Greater Vancouver and the Sea to Sky Corridor.
    Parties are responsible for any cancellation fees.