2012

Accredited by Royal Roads University to provide Online Distance Mediation services, including secure online private caucusing.

Accredited by the High Conflict Institute of San Diego in managing high conflict mediations, de-escalating conflict, and preparing high conflict parties for mediation.

Experienced in mediating multi-party disputes. Also experienced in providing facilities and services for parties with disabilities.

Specialized training in workplace mediations, and resolving workplace conflict and unfairness.

Susan Smith has been an accredited mediator in British Columbia since 1991, a member of the Mediate BC Civil Roster since 2012, and a Registered Roster Member of the Mediate BC Society since April 1, 2022. Susan has also been a practicing civil litigation lawyer in the Greater Vancouver area since 1985.

Susan Smith mediates civil disputes in all parts of British Columbia, including the Lower Mainland, the Sea to Sky Region, Vancouver Island, and the Central Interior of B.C.

Susan Smith has conducted successful mediations in many types of business and property disputes, including corporate and partnership break-ups, franchise disputes, land use disputes, and strata property complaints. Susan has also mediated a number of professional negligence claims, personal injury claims, estate claims and products liability claims over the years.

Since 2016, Susan Smith has conducted several employment and workplace mediations and has also provided life coaching to management personnel, and workplace audits to improve the health and efficiencies of the workplace.

Susan Smith has specialized training and experience in managing high conflict (highly emotional) disputes, and in reversing the escalation of conflict. Susan has also coached lawyers and other on how to manage and prepare a high conflict party for mediation.

Susan is accredited from Royal Roads University in Online Distance Mediation, and Susan has the capabilities to conduct online mediations using web technology that allows for secure private caucusing.

Susan Smith is also available to provide mediation Training Services for interested parties.

Susan Smith's mediation services have been positive for all parties involved, and Susan has a high percentage of successful mediations. Susan's focus is on providing a safe and helpful environment, involving a full exchange of information and interests, and finding creative solutions. Susan is very effective in enhancing communications and understandings between the parties, and in finding common ground. Susan Smith also makes a lasting difference in the workplace, by creating more congenial relations and implementing mediation policies and practices. References are available upon request.