Frequently Asked Questions

Quarantine Conflict Resolution Service

If your question is not answered below please call Amanda Semenoff, the Quarantine Conflict Resolution Service manager, at 604 684 1300 ext. 108 to leave a message. She will get back to you within one business day.

What kinds of conflict can be referred for mediation?

Isolation and the stress of living in close quarters can cause, or increase, conflict for families, friends, and roommates, and can create challenges for work teams, small businesses, and more. 

Mediate BC’s low-fee Conflict Resolution service may be able to assist if: 

  • You are a resident of BC
  • One or more of the people in conflict are in isolation, and
  • The conflict is connected to that isolation, and
  • All of the people in the conflict agree to participate in mediation.


Conflicts that might fall within this scope include:

  • Family matters, including parent-teen and elder conflicts
  • Roommates/housemates
  • Landlord/tenant
  • Cooperative or social housing
  • Workplace concerns related to working from home or shared workspaces
  • Neighbours


What kinds of conflict do not qualify for this service?

If you are in a pre-existing conflict, even if it is worsened by quarantine, this service is not designed to assist. For example, our Quarantine Conflict Resolution Service mediators cannot help separating spouses to mediate a separation agreement. Mediators on Mediate BC’s Family Roster may be able to offer these services privately.


What does distance mediation look like?

A mediator will speak with each person involved in a dispute individually - by videoconference or by phone. 

Once the mediator has had a chance to learn about the conflict, and about each person’s perspective on the topics that need to be resolved, the mediator will host a joint session to facilitate conversation about how to solve the concerns. 

What types of online tools are used depends on the people involved and the resources they have available to them. They might use videoconferencing (Zoom, Skype, etc.) FaceTime, telephone, or any other platform that is comfortable for everyone.

The mediator will help the individuals in conflict to work out a plan for reducing or eliminating conflict. 


What technology do I need to participate?

As long as people have access to a telephone, distance mediation is possible. If you have a computer or laptop with a mic and/or camera or you have a smartphone, mediators may help you to participate in a videoconference. 


Do I need to be tech-savvy to participate?

No. The mediator will check in with you about your comfort levels with technology and will help to identify the best tools to use for everyone’s comfort.


How much does this service cost?

Like many others, mediators are experiencing a sudden loss of business. Mediations that have been scheduled to take place in-person are being postponed and many mediators share in the loss of income that has affected so many other self-employed individuals. For this reason, Mediate BC’s roster presumes that individuals will pay a much reduced fee to participate in mediations. Hopefully, this approach will allow people to access the needed services, while also helping mediators to maintain a small income.

Fees will be based on a sliding scale for individuals, not-for-profit societies, and small businesses.


Total Annual Income Individual Party Hourly Rate
$0 - $45K $20
$45,001 - 55K $25
$55,001 - 65K $35
$65,001 - 75K $45
$75,001 - 85K $60
$85,001 – 100K $75
$100,001 - $120K $95
$120,001+ Mediator’s posted rate


Not-for-profit Societies and Business Parties

Mediate BC staff will set fees to be paid by not-for-profit societies and businesses who may be parties to a mediation on a case by case basis. Given that many societies and businesses are experiencing considerable financial uncertainty at this time, these parties may also be assessed a low bono fee. 


I’m out of work and can’t afford even those fees. What can I do?

If quarantine or isolation is affecting your income, you should tell the Quarantine Conflict Resolution Service manager when they contact you about fees. In some cases, fees will be waived. 


How do I get a mediator?

Before you submit a request for mediation, please speak with the other person(s) involved in the conflict to see if they are open to mediating. Mediation through this program is a voluntary process and everyone must agree to participate. 

If both of you want to mediate, complete this form. You will be contacted by the program manager and may be asked some follow-up questions. When they have all the information they need, they will assign a mediator who will contact you directly.