How do I change my Westpac Online daily payment limit? What are the eligible accounts that I can register to make payments using Siri? How secure is it to set or change my PIN online? Once your application has been processed and approved you’ll receive an email confirming your application and receive a card reader via courier – in approximately 7-10 days. Type in the name of the company you wish to pay. Find the payment method you are trying to use for the purchase. What can I do as a business with Westpac Online Banking? Search for "Google Pay: Save, Pay, Manage" to get the new app. Show the bar code to the cashier so they may scan it. What happens if my Android phone is lost or stolen? 2020-10-29 07:19:12 @WestpacNZ Some customers are having difficulty logging on to Westpac … Can I view my Digital Card details for a co-branded Westpac AMEX card? What happens if my Android phone is lost or stolen? What is the credit card repayment reminder? Can I switch off the NFC functionality on my mobile? How do I change my SMS Code mobile number? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Westpac Pay (Android Mobile Payments) ? I've received a message to call Westpac on the ‘Verification Needed’ screen, why? Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear? Why can't I select more than $500 for the Cardless Cash amount? Conditions, fees and charges apply. What if the app is not accepting my fingerprint after registering? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? What do I do if I haven’t received my PayWear Card? Tap Settings. Does the removal of the Online Keypad mean it is less secure now? What happens if I miss a SmartPlan Repayment? Why doesn’t the card number on the merchant’s receipt match my physical card number? What is Siri and how do I set it up on my iPhone? My current card is about to expire, when will I be able to view my new Digital Card details? I need help opening a joint account. I entered the incorrect amount of the cheque when I scanned it, what do I do? Can mail preferences be selected for individual accounts? Does SmartPlan change my credit card limit? What are the new upgraded features of Online Banking? Where can I get the Westpac SWIFT and BIC codes from? How do I find out the status of my replacement credit card? On what devices are the Westpac skills available? How does the ATM locator connect me to a nearby ATM? How does the Westpac Group intend to meet legal obligations under FATCA? If I have other partnering site access from Westpac Live e.g. Where can I make purchases using my mobile? What are the interest rates on your home loans? What happens if my camera doesn’t capture my card details? How do I view eStatements for an account that has been closed? Applying for Bill Pay. How do I set up Quick Balance? How do I install the Travel Companion feature? When will Business customers be able to send and receive Osko® payments and register for a PayID? Just look for one of these symbols at checkout: What you need to get started. How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? How do I notify Westpac if I’m going overseas? (Source: Getty, AAP) 3.3 million Australian Afterpay customers will now be able to have access to savings accounts and budgeting tools after it struck a deal with big four bank Westpac. What do I require to successfully add a Card to Fitbit Pay? Why do I need to verify my Card when adding it to Samsung Pay? How can I earn and redeem Altitude Rewards? Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. Can I make or receive international payments with Osko® or PayID? Can I use Fitbit Pay if I am overseas in the same way as I would in Australia? What should I do? Can I add my loyalty or gift cards to my Apple Wallet? Is Fingerprint sign in more secure than 4 digit passcode sign in? How do I know if my contactless payment using Westpac PayWear has been successful? Can I activate my card on mobile without using my camera? If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? What happens if I am not happy with your response? N/A $59 ... How does Google Pay work? What do I do if I have forgotten my password? Can more than one person's fingerprint be registered to a device? Compatible Android phones with Near Field Communications (NFC) technology. If I have Westpac Live sign-in screen set up in my Favourites and sign-in after the Online Keypad removal, will the link to the sign-in screen still work? It uses the NFC (Near-field Communications) technology on the phone and works just like a contactless payment with your physical card. We’re also working with partners online and in stores, so you’ll see Google Pay on sites, in apps, and at your favorite places around the world. If you are using the Pay Fast or Open app setting, you will still be able to make mobile payments during... You do not need to re-enrol when your plastic card has expired as the new expiry date is automatically updated... No, you do not need to re-enrol when your plastic card has expired... All branches are open: Where do I find my Digital Mail in Online and Mobile Banking? How do I make a contactless transaction using my mobile? What is Google Pay and how does it work? … What happens if my mobile number changes or I need to change my PayID? How do I link my Westpac Online Banking to Google Assistant? Can I choose the one I want to use for the transaction? Which countries is Travel Companion available in? Why do I need to “allow full access” and what data is collected by Westpac? Why don't mobile payments on my mobile work at some terminals? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? Is the Westpac Banking for iPad or Windows 8 secure? What if I have 2 banking apps? Does my PayWear Card have an expiry date? Which cards are eligible for a Digital Card? Yes. How do I use Samsung Pay on my Samsung Gear watch? Are there any additional fees and charges for adding my card to Apple Pay? Or, if the card does not have a bar code or if the bar code … Does SmartPlan change my credit card limit? I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? Do I need to let Westpac know if I change my email address? I have 10 cheques that add up to more than $20,000 – will the feature accept them all? Why? Fitbit Pay Terms and Conditions (PDF 43KB) Garmin Pay Terms and Conditions (PDF 43KB) Google Pay Terms and Conditions (PDF 680KB) Samsung Pay Terms and Conditions (PDF 389KB) Apple Pay Terms and Conditions (PDF 1MB) Internet connection may be needed to make purchases using Google Pay or Samsung Pay and normal mobile data charges apply. Do I get signed out of Online Banking automatically when I close the browser? Can I get a replacement card online? It is the fast, secure and convenient way to pay on your phone. Consider its appropriateness to these factors before acting on it. What is the Centsitive Objects by Hayden Cox range and how much does it cost? How do I remove existing fingerprints from my iPad? Do I still get reward points when I use Garmin Pay? Westpac’s board has decided it is “prudent” not to pay a first half 2020 dividend despite maintaining a “strong” balance sheet, according to an announcement on the Australian Securities Exchange (ASX). How can I find the interest earned on my account in the last financial year? How do I change the Westpac Keyboard default account? What do I do with the cheque after submitting it? Do I have to upgrade my Pay to Mobile to a PayID? Can I cancel a SmartPlan once I have set it up? My physical card has expired. If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? Why? Will I still receive calls letters SMS etc whilst assistance is in place? Am I protected if someone attempts to open a joint account without my consent? How will my personal information be shared with Fitbit? I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. Does the Apple Watch work with the Westpac Banking for iPad app? Can I use my Digital Card details for recurring card payments? What payment limits apply to Pay to Mobile payments? Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? Where can I find out more information about Google Pay? I have power of attorney over the deceased’s accounts, does this still stand after their passing? Why do I have to set a PIN for my Digital Card? What is the difference between selecting CHQ or SAV rather than the Mastercard payment option for my Mastercard Debit card? Where do I find my messages and alerts on Westpac Online Banking? How many accounts can I link my PayID to? Safeguard your account with your screen lock, such as your fingerprint. / Can I add my card on multiple devices? What tablet devices is 4 digit passcode available on? Yes, you can activate your card on mobile by following the steps below... You can use your keyboard to enter your card details to activate securely.... Activating your card via mobile is safe and secure – just like activating a card online. How do I wear and care for the Centsitive Objects Slimline Keeper? How do I set up fingerprint or quick sign in? Will I still receive calls letters SMS etc whilst assistance is in place? I've deleted the Google Pay app but can still make payments. These may change or we may introduce new ones in the future. One security advantage Samsung Pay has over Google Pay is that it allows for iris scanning as a verification method, in addition to fingerprint and PIN code, however, a limitation is that it doesn’t support payments within many apps. All branches are open: Can I activate my card on mobile without using my camera? Are Westpac Keyboard transactions secure? What is a Digital Card Number and how is it different from my Card Account Number? Why is the Windows App being removed from the Windows store? Can I save and print my letters from my digital mailbox? How do I change the account displayed in Quick Balance? How do I get the Westpac Mobile Banking app on Apple Watch? Does the Apple Watch work with the Westpac Banking for iPad app? What happens if I have Card Autopay on my account? My loved one has recently passed away. How to reset your password and find your Customer ID. / Can I add my card on multiple devices? Instead it sometimes turns out to be even more cumbersome to troubleshoot the Google Pay app. Why is the External Accounts Service being removed? I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. How secure is it to set or change my PIN online? Why? Why do I need to verify my card when adding it to Samsung Pay? Which Westpac cards are eligible to be added to Apple Pay? Do I need internet data on my mobile to make payments? If I am going overseas, will I be protected? I can see my card in Apple Wallet but my transaction is declining, why? How do I remove existing fingerprints from my iPad? My physical card has expired. Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? What do I do? What is BPAY View® and how do I register for it? What do I do if I haven’t received the additional PayWear Accessories I purchased from Winc? Our notice explains how we use cookies and how you can manage them. Yes. Which devices are supported by Westpac Mobile Banking? Why? How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. Can I get a replacement card online? How will my personal information be shared with Google? What if I want to sell my phone and get a new phone? What is the Centsitive Objects Band + Chain? The executive noted Westpac is working closely with Google to extend the service to all Westpac Group cardholders next year, including St.George, Bank of Melbourne and BankSA customers. Can I see my transactions in Apple Wallet? Is it possible to change a scheduled payment? Are Westpac Keyboard transactions secure? What are the phrases I can use with Siri? How do I set up a credit card repayment reminder in Westpac Live Online Banking? Which phones or devices can I use Samsung Pay with? What do I do. I received an invitation to open a joint account with someone I don’t know. What is the Centsitive Objects Incognito Pin? How do I set up Quick Balance? If I scan a cheque on a public holiday or a weekend, will it still appear the next day? Can I make a contactless transaction if I am on a call or browsing the Internet? Why don’t the card details on the merchant’s receipt match my physical card number? Are the Apple Pay transaction limits and PIN the same as the physical card? How do I transfer between my accounts using Online Banking? The Hey You app conveniently lets you order ahead and pay for your order on your mobile... We would like customers to experience Hey You by giving a $5 Hey You credit to use at.. My card details have been removed from the Google Pay app. How do I wear and care for the Centsitive Objects Incognito Pin? How can I identify on my bank statement that my cheque was deposited via the app? Can I make a mobile payment if my mobile is asleep? How do I make a contactless transaction using my mobile? There might be several reasons your mobile payment hasn't worked. Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password. Do I also need to send the recipient my Account Name? How do I make an Osko® payment to a BSB and account number? Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? What cards can I activate using Westpac Mobile Banking? How do I know if it is legitimate or fake/scam/spam/hoax? You can make a BPAY® payment using Mobile Banking. Operational Emergency Incident ? Credit Card Services ? Where can I find the $5 Hey You credit offer T&Cs? Open the Google Pay app and follow the setup instructions. Why have I been contacted about this change? Set up the Google Pay app. 9:30am - 5pm, Fri What are the product specifications for the Westpac PayWear Essentials range? Conditions, fees and charges apply. How do I know if it is legitimate or fake/scam/spam/hoax? Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. This news comes right on the heels of Westpac announcing that they will be bringing — hopefully working — touch payment to the Galaxy S4 and Galaxy S5 next week with it’s new app. Do I get signed out of Tablet Banking when I close the app? How long can I stay signed in to Westpac Online Banking? Do I need to have my phone nearby to use Fitbit Pay? Full details are available on request. Why do I need to input the value when it’s on the cheque? What if I want to sell my mobile device and get a new one? Can I use Apple Pay to tap on / off on Opal in NSW? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? How can I set up Samsung Pay on my Samsung Gear device? What if I require another copy of the letter posted to me? When will I need probate or letters of administration? I deposited a cheque using my mobile but it was rejected, why? What happens if I enter my 4 digit passcode incorrectly more than 3 times? What if I don’t respond to a request for information about the tax residency of my business? Why? Are there any fees and charges associated with Online Banking? Westpac’s board has decided it is “prudent” not to pay a first half 2020 dividend despite maintaining a “strong” balance sheet, according to an announcement on the Australian Securities Exchange (ASX). Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? Quick Tip: when adding your card details to Google Pay, make sure that it is exactly the same as it appears on your plastic card. How do I change the account displayed in Quick Balance? If I delete the Windows App from my phone can I download it again? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts? What is required to successfully add a card to Google Pay? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? Can I use the Westpac Banking skill for transfers and payments? Who can I talk to? I deposited a cheque at the branch and it was rejected, why? Can I still make split payments using my mobile? Can I use Google Pay as backup when I lose my card? Note that this doesn’t work at terminals where you have to insert the card, such as at public transport recharge stations or parking meters. Can I access the mobile cheque feature on my tablet? How do I register for Westpac SMS Protect? Where can I find out more information about Fitbit Pay? Are there any credit checks done as part of activating a SmartPlan? I’ve lost my physical card; can I still use Fitbit Pay on my Fitbit device? Does Westpac PayWear replace my existing Westpac Debit Mastercard®? How long am I able to receive assistance for? Enjoy all the benefits of your Westpac credit or debit Mastercard with Apple Pay on iPhone, Apple Watch, iPad and Mac. Will I still have Westpac Protect™ SMS Code for Tablet Banking? How do I set up a new bank account before I arrive in Australia? Can I still make split payments using my mobile? What should I do? Yes, you can get the credit offer. Who can use the Westpac skills and what accounts are eligible? Why do I need to provide my email address? With PayID, does this mean I don’t need my BSB and account number anymore? I can see my Card in Samsung Pay but my transaction is declined. I’ve been able to Pay to Mobile for a while. Can I get the balance of the $5 Hey You credit refunded from my Hey You account? See how your info is protected Learn more . Consider its appropriateness to these factors before acting on it. Which countries is Travel Companion available in? Do I need to use my card PIN with Google Pay? Do I still get reward points when I use Apple Pay? How does Westpac for iMessage differ from using the banking features from within Westpac Live? • Apple Pay - set up Apple Pay using an eligible Westpac Mastercard® debit or credit card, or personal Handycard. Are there any additional fees for using credit card repayment reminder? How will I know if it's going to be an Osko® payment when I make a payment? How can I view my external account information? Does the removal of the Online Keypad mean it is less secure now? Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? How do I set my default card in Apple Pay? I have additional questions about my account. Welcome to Westpac New Zealand's home for real-time and historical data on system performance. How do I wear and care for the Centsitive Objects Nostalgia Pin? How does Westpac know that it is my fingerprint? What happens if I want to break a Term Deposit contract before maturity? How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. What is the credit card repayment reminder? What can I view in my transaction history? Where can I find out more information about Samsung Pay? Your bank decides if its cards work with Google Pay. To start using Get Paid first you need to apply for a merchant facility with Westpac, which you can do by calling 0800 888 066 or filling out the online enquiry form. Why do I need to nominate a default account? Can I make a payment from my Credit Card using Siri? IE: Commonwealth Bank might offer Google Pay but not on every credit or debit card. What do I do if Westpac is still sending mail to the Deceased? Where can I get help with Mobile Banking? My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? What should I do? How long can I stay signed in to Westpac Online Banking? When can I use Online Banking to manage my Term Deposit? Which account can my PayID be linked to and can I change it once registered? How do I link my Westpac Online Banking to Google Assistant? How does the Westpac Protect™ SMS Code provide extra protection? Can I use Apple Pay to tap on / off on Opal in NSW? 9:30am - 5pm, Fri How do I update my email? How do I wear and care for the Centsitive Objects Incognito Pin? Access to Google, Samsung and Apple Pay. How do I notify Westpac if I’m going overseas? Once I've linked my Westpac Online Banking to Google Assistant, how do I use it? Fingerprint sign in is only available for compatible devices. I received an SMS code from Westpac, but I didn't make a transaction. Expired credit cards or old billing addresses are a common reason for payments not to work properly. You can get a copy of the current disclosure statement for Westpac New Zealand Limited and a copy of any applicable investment statement or term sheet for your investment from any Westpac branch in New Zealand free of charge. You can reach customer care number toll free at: 1-800-419-0157. What is a Digital Card Number and how is it different from my Card Account Number? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? How will I know if it's going to be an Osko® payment when I make a payment? Are there any fees to use Osko® or PayID? What do I do? What are the interest rates on your credit cards? I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? How do I wear and care for the Centsitive Objects Nostalgia Pin? Can I use the Westpac Banking skill for transfers and payments? I have additional questions about my account. What happens if I enter my 4 digit passcode incorrectly more than 3 times? Can I use Cardless Cash to get cash to others? Can I report a lost or stolen card from Online Banking? I received a response that my card has already been used for this $5 Hey You credit offer. With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me? On what devices can I use Siri for Westpac banking? Can I make a payment in a different currency using Siri? Why? How do I reset my business user password? Do I need to use my card PIN with Samsung Pay? Manage Term Deposit online - what is the Six Business Day Variation Period? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? How do I change the account displayed in Quick Balance? How will my personal information be shared with Garmin? Can I get the balance of the $5 Hey You credit refunded from my Hey You account? What do I need to do if I am a US citizen or tax resident? We’ve designed Westpac One® to work on most internet browsers. Manage Term Deposit online - what if more than one person needs to authorise changes? Are the Fitbit Pay transaction limits and PIN the same as my physical Card? What … Not happy Westpac: how customers can show their discontent over banking scandals The first step is to lodge a complaint directly with the bank. What measures can I take to protect my information? What do I need to do if I am a US citizen or tax resident? BT Super or Single sign-on (SSO) access to Westpac Online Investing will this affect my login credentials that I have previously set-up? Which Westpac corporate accounts are eligible for Osko Payments? How can I backdate manual payments in Biz Invoice? I want to sell my device and get a new one, how do I make sure no-one can use my cards? What do I do now? What are the phrases I can use with Siri? Call us on 1300 655 505 8am-8pm, 7 days a week. Transfer times vary depending on the type of payment method you use. If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. What is the Westpac Banking Action for Google Assistant? Will I still be able to make payments if there is no mobile network reception? Visa **** 1234. Should I close the accounts of the deceased? 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