Job Posting: Child Protection Mediation Program Manager

This position has been filled.

Job Title: Child Protection Mediation Program Manager

Reports to: Director of Operations

Status: Contract position, working from home

Hours: 21 hours per week

Contract Period: September 14 (September 10 preferred) – March 31, 2021, with possibility of extension

Summary of Position

Mediate BC Society manages the Child Protection Mediation Program (CPMP) under a contract that runs to March 31, 2021. The Society will respond to an RFP to manage the CPMP on a long-term basis in September 2021.

The CPMP Manager oversees day-to-day operations of the CPMP and will take a leading role in several exciting initiatives that will be rolled out this fall. This includes establishing a CPMP Indigenous Advisory Committee and onboarding and training a cohort of new Program mediators.

Candidates who have experience with, or strong knowledge of, the CPMP are preferred. Applications from mediators currently on the CPMP roster are welcome. If the successful candidate is on the roster, they must take a leave of absence from the roster while in the management role.

Overview and Reporting

The CPMP Manager (Program Manager) has both management and senior administrative responsibilities in the CPMP. The Program Manager is responsible for the development of business and strategic plans for the CPMP, liaises with key Program stakeholders, oversees service delivery by contracted CPMP mediators, is responsible for reporting on the outcomes of the CPMP, and supervises the CPMP Administrative Coordinator. The Program Manager reports to the Director of Operations and will liaise with the Director of Strategic Innovation as matters relate to strategy. 

Specific Responsibilities

  • Working with the Director of Operations, act as a spokesperson for the CPMP and for Mediate BC in relation to the CPMP.
  • Develop and implement workplans, in consultation with the Director of Strategic Innovation, that align CPMP operations with stakeholder interests and with Mediate BC’s Strategic Plan.
  • Act as a liaison with the Ministry of Children and Family Development (MCFD) and other stakeholders in the CPMP.
  • Ensure the efficient development, management and operation of all CPMP processes including:
    • Resolve any process, procedural, or operational issues that arise.
    •  Ensure smooth onboarding for any new CPMP mediators.
    • Review requests by CPMP mediators for travel expenses, extraordinary expenses or other matters. Make decisions and communicate these to the CPMP mediators. Consult with the Director of Operations when appropriate.
    • Review existing CPMP procedures and policies and develop and implement new procedures and policies where needed. Communicate these to the CPMP Mediators.
    • In collaboration with the Practice Advisor(s), develop guidelines and best practices. Collaborate with the Director of Operations on developing and implementing an annual roster renewal process.
  • Work with Mediate BC’s Child Protection Admissions Subcommittee to develop and implement a process for application and admission to the Child Protection Roster.
  • Oversee the intake and training of one cohort of new CPMP mediators during 2020. This includes:
    • Identify gaps on the CP Roster (geographical and other) and create a recruitment strategy to attract applications to fill those gaps.
    • Advertise that Mediate BC is accepting applications for the CP Roster.
    • Plan training for the new cohort, including organizing the training event and the co-mediation mentoring program following the event.
    • Liaise with Mediate BC’s Child Protection Admissions Subcommittee on selection of new CPMP mediators.
    • Communicate transparently about the process to applicants (successful and otherwise).
    • Other tasks as needed.
  • Liaise with and provide information to CPMP mediators and potential CPMP mediators.
  • Receive, review and respond to any complaints about CPMP mediations or CPMP delivery in accordance with Mediate BC’s complaint policy and process.
  • Work with the Child Protection Practice Advisor(s) to develop appropriate training and practice support for CPMP mediators, within budgetary constraints, including implementation of any practice support initiatives arising from recommendations of Mediate BC’s Committees (especially Practice, Calls to Action, and Equity, Diversity, and Inclusion).
  • Oversee the CPMP Administrative Coordinator in:
    • Gathering data for management reports and forecasts.
    • Preparing statistical reports (quarterly & monthly reports)
  • Work with and support other Society staff in:
    • Responding to requests for information about CPMP mediation, about finding CPMP mediators, and other general requests.
    • Promoting CPMP mediation and application to the CP Roster.
    • Participating in outreach and communication activities as requested by the Director of Operations.

General Responsibilities

The CPMP Manager is responsible for communicating any serious concerns to the Director of Operations regarding issues that come to the CPMP Manager’s attention that may adversely affect the operations, integrity or reputation of the CPMP or the Society.

The CPMP Manager is responsible for undertaking any other duties assigned by the Director of Operations relevant to the effective operations of the CPMP, and, as member of the Society’s management team, relevant to the effective operations of the Society.


  • Lead and motivate staff and contracted mediators.
  • Establish credibility and collegial working relationships with broad stakeholder groups in the justice and child welfare community who may have competing and differing interests and views.
  • Oversee and delegate research, writing, and policy/program analysis.
  • Oversee contract management and address contract performance issues and concerns.
  • Manage programs, including oversight of data system(s), with other agencies.
  • Analyze, research and develop options, policy and procedures.
  • Work independently and manage complex, sensitive projects to required timelines.
  • Work collaboratively with a team.


  • Experience in dispute resolution practice or child welfare collaborative planning and decision-making.
  • In-depth knowledge of the theoretical principles and practice of mediation, collaborative planning and decision making.
  • Knowledge of relevant child welfare legislation (e.g. CFCSA), programs, policy and practice.
  • Experience in working with Indigenous persons and communities, and understanding of the historic and current context of child protection in Indigenous communities.
  • Experience in program management and working knowledge of change management.
  • Strong interpersonal skills, including demonstrated ability to interact with individuals (clients, staff, government representatives and the public) from diverse multicultural backgrounds.



Mediate BC Policy

Mediate BC Society is committed to recruiting a diverse workforce that represents the community we serve. We encourage applicants from diverse backgrounds, including Black, Indigenous, and People of Colour applicants, all genders, nationalities, and persons with disabilities.

How to Apply

Interested candidates should send a letter detailing their knowledge and experience relating to the Qualifications and Competencies listed above to by noon on August 28, 2020.

Please use subject line “CPMP Manager Application”. If you have a current resume, feel free to include it as well.

Shortlisted applicants will be offered an interview on September 3 or 4 via Zoom.