Job Posting: Child Protection Mediation Program Manager

Job Title: Child Protection Mediation Program Manager

Reports to: Director of Operations

Status: Contract position, working primarily from home

Hours: 21 hours per week

Contract Period: April 1 – December 31, 2020

Overview and Reporting

The Child Protection Mediation Program Manager (Program Manager) has both management and senior administrative responsibilities in the Child Protection Mediation Program (Program). The Program Manager is responsible for the development of business and strategic plans for the CPMP, liaises with key Program stakeholders, oversees service delivery by contracted Child Protection mediators, and is responsible for reporting on the outcomes of the Program.

Specific Responsibilities

  • Working with the Director of Operations, act as a spokesperson for the Program and for Mediate BC Society (Mediate BC) in relation to the Program.
  • Take a leadership role in the transition of the Program from the Ministry of Attorney General to Mediate BC.
  • Develop, in conjunction with the Director of Strategic Innovation, and implement a workplan for the operation and development of the Program in alignment with stakeholder interests and with Mediate BC’s Strategic Plan.
  • Act as a liaison with the Ministry of Children and Family Development (MCFD) and other stakeholders in the Program.
  • Ensure the efficient development, management and operation of all Program processes including:
    • Ensuring a smooth transition for all stakeholders, including current Program mediators, to Mediate BC roster management.
    • Reviewing existing Program procedures and policies, and developing and implementing continuing and/or revised procedures and policies under Mediate BC.
    • Contracting with current Program mediators, and communication regarding any changes in Program procedures.
    • Collaborating with the Director of Operations on developing and implementing an annual roster renewal process.
  • Working with Mediate BC’s Special Committee on Child Protection Mediation, develop and implement a process for application and admission to the CP Roster.
    • Oversee the intake and training of one cohort of new CP mediators during 2020.
  • Liaise with and provide information to Program mediators and potential Program mediators.
  • Manage Program mediators for consistency and quality of service, overseeing and dealing with contract performance issues and concerns.
  • Receive, review and respond to any complaints about CP mediations or Program delivery in accordance with Mediate BC’s complaint policy and process.
  • Work with the Child Protection Practice Advisor(s) to develop appropriate training and practice support for Program mediators, within budgetary constraints, including implementation of any practice support initiatives arising from recommendations of Mediate BC’s Committees (Practice, Truth and Reconciliation, and Equity, Diversity, and Inclusion).
  •  Oversee the CP Administrator in:
    • Gathering data for management reports and forecasts.
    • Preparing statistical reports as required.
  • Work with and support other Society staff in:
    • Responding to requests for information about CP mediation, about finding CP Program mediators, and other general requests.
    • Promoting CP mediation and application to the CP Roster.
    • Participating in outreach and communication activities as requested by the Director of Operations.

General Responsibilities

The Program Manager is responsible for communicating any serious concerns to the Director of Operations regarding issues that come the Program Manager’s attention that may adversely affect the operations, integrity or reputation of the Program or the Society.

The Program Manager is responsible for undertaking any other duties assigned by the Director of Operations relevant to the effective operations of the Program, and, as member of the Society’s management team, relevant to the effective operations of the Society.


  • Lead and motivate staff and contracted mediators.
  • Establish credibility and collegial working relationships with broad stakeholder groups in the justice and child welfare community who may have competing and differing interests and views.
  • Oversee and delegate research, writing, and policy/program analysis.
  • Oversee contract management and address contract performance issues and concerns.
  • Manage programs, including oversight of data system(s), with other agencies.
  • Analyze, research and develop options, policy and procedures.
  • Work independently and manage complex, sensitive projects to required timelines.
  • Work collaboratively with a team.


  • Experience in dispute resolution practice or child welfare collaborative planning and decision-making.
  • In-depth knowledge of the theoretical principles and practice of mediation, collaborative planning and decision making.
  • Knowledge of relevant child welfare legislation (e.g. CFCSA), programs, policy and practice.
  • Experience in working with Indigenous persons and communities, and understanding of the historic and current context of child protection in indigenous communities.
  • Experience in program management and working knowledge of change management.
  • Strong interpersonal skills, including demonstrated ability to interact with individuals (clients, staff, government representatives and the public) from diverse multicultural backgrounds.



Mediate BC Policy

Mediate BC Society is committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Black, Indigenous, and People of Colour applicants, all genders, nationalities, and persons with disabilities.

How to Apply

Interested candidates should send a letter detailing their knowledge and experience relating to the Qualifications and Competencies listed above to by 8:30 am PST on February 21, 2020. Please use subject line “CP Program Manager Application”. If you have a current resume, feel free to include it as well.

Please note that if the successful applicant is available earlier, there may also be small projects in March available.