Jobs at Mediate BC

Mediate BC is a dynamic and innovative place to work. Our staff work remotely, from across Metro Vancouver on ancestral, unceded and treaty lands of the Katyie (Katzie), Kwantlen, Kwikwetlem, Matsqui, xʷməθkʷəy̓əm (Musqueam), Qayqayt, Semiahmoo, Sḵwx̱wú7mesh (Squamish), sc̓əwaθən məsteyəxʷ (Tsawwassen) and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, to Interior BC on the traditional lands of the Ktunaxa, Syilx, Sinixt and Stoney Nakoda peoples, as well as in Southern Vancouver Island on the traditional territories of the Lkwungen (Esquimalt and Songhees), and W̱SÁNEĆ (Pauquachin, Tsartlip, Tsawout, Tseycum) peoples.

Mediate BC is committed to recruiting a diverse workforce that represents the community we serve. We encourage applicants from diverse backgrounds, including Black, Indigenous, and People of Colour applicants, all genders, nationalities, and persons with disabilities. By embracing diversity, we gain strength through our people and our perspectives.

We are proud to serve the collaborative conflict resolution needs of the province.

We are currently hiring a Roster Manager!

Roster Manager

Mediate BC provides people with practical, accessible, and affordable choices to prevent, manage and resolve disputes. We are looking for a part-time Roster Manager working remotely to start as soon as possible.

Overview and Reporting

The Roster Manager role includes both management and senior administrative responsibilities. The Roster Manager reports to the Director of Operations and Finance and liaises with the Executive Director and Communications Manager on matters relating to strategy or program development. The Roster Manager supervises a part-time administrative assistant and directs workflow as needed to ensure efficient operations of the Roster Program.

Specific Responsibilities

Roster Administration

The Roster Manager is responsible for ensuring the efficient development, management, and operation of all Roster Program functions including:

  • Manages admissions and renewal processes for Registered Roster Mediators (RRMs) and Associates on Mediate BC Rosters
  • Manages appointment of mediators as required
  • Works with the Communications Manager to communicate with Roster mediators and interested community members on Society programs, services and initiatives
  • Maintains Registered Roster Mediator data
  • Monitors the professional liability insurance program established for Roster mediators

Board and Committee Support

  • Provides administrative support to the Practice Committee and the Discipline Committee
  • Raises questions, problems or issues that fall under the various Committees’ areas of responsibility with the appropriate Committee Chair or with the Executive Director

Public Inquiries and Promotion

  • Responds to requests for information about mediation, about using the Rosters to find a mediator or med-arbitrators, applying to the Rosters and other general requests
  • Participates in Public Education initiatives such as Ask a Mediator clinics, as required
  • Manages website maintenance and development

Mediator Support

  • Develops and manages initiatives to support Associates and RRMs
  • Manages sliding scale referrals and mentorship program
  • Identifies training and continuing professional development needs, including gaps in available training, and communicates these needs to the Executive Director

General Responsibilities

The Roster Manager has the responsibility to communicate any serious concerns to the Director of Operations and Finance regarding issues that come the Roster Manager’s attention that may impact the operations, integrity or reputation of the Roster Program or the Society.

Competencies

  • Excellent professionalism and work ethics, including dependability and initiative
  • Excellent leadership and ability to motivate program staff
  • Excellent verbal and written communication skills
  • Excellent critical thinking/problem solving and responsible decision-making skills
  • Ability to analyze, research and develop policies and procedures.
  • Ability to establish credibility and collegial working relationships with staff, Board, and community partners.

Preferred Qualifications

  • Knowledge of mediation and conflict resolution practice
  • Demonstrated ability to organize and prioritize workload in a complex environment
  • Strong interpersonal skills, including demonstrated ability to interact with individuals (clients, staff, government representatives and the public) from diverse backgrounds.

Reports to:                  Director of Operations and Finance

Hours:                         Part-time at 17 – 20 hours per week

Compensation:           $35/hour

Status:                         Remote

Start Date:                  As soon as possible

Mediate BC Policy

Mediate BC is committed to recruiting a diverse workforce that represents the peoples and communities that we serve across British Columbia. We encourage applicants from diverse backgrounds, including Black, Indigenous, and People of Colour, all genders, nationalities, and persons with disabilities. By embracing diversity, we gain strength through our people and our perspectives.

How to Apply

Email a cover letter and resume to sharon.sutherland@mediatebc.com with the subject “Roster Manager application”. Submissions will be reviewed on a rolling basis.


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Mediate BC leads, promotes and facilitates effective conflict resolution.