Supervisor Resume Example In the media and entertainment industry, a supervisor will have a number of responsibilities. Expected to use sound judgment when resolving guest and employee issues /concerns. - Select from thousands of pre-written bullet points. May assist with training new employees, Acts as Store Manager in the absence of the Manager and Assistant Manager, Maintain positive open lines of communication with all Columbia Sportswear Company management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization, Effective retail math experience/aptitude/ability required, Time management and ability to use good judgment and make sound decisions are required, Prefer 3 years previous retail operations experience with at least one year of retail supervisory, management or leadership experience, Direct and motivate the store team to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained, Ensure compliance and consistent execution of company Policy & Procedures and established Best Practices, Create an environment which is spirited and results-driven, Assist in employee training and development, Minimum of one year full-time retail experience, preferably with some supervisory experience, Minimum High School education or equivalent. Supports the Open Door Policy, Loss Prevention, Safety, and Compliance: Under the direction of the Store Manager, monitors compliance and adherence to policies and procedures, standards and practices, and company directives. Negotiate deferments with the consumer and the clients. Administers, either with or without the presence of a manager, disciplinary actions to subordinate team members, as necessary and appropriate, for violation of applicable rules, regulations, policies, and procedures, Answers team member grievances at the first step of the grievance procedure, Notifies Shift or Pit Manager immediately of unnatural or irregular play and of any suspected tampering or cheating, Investigates customer and team member complaints to determine its basis. Provide information to customers on current product features and benefits, Assist Store and Assistant Managers in managing all personnel, product and merchandising functions, business processes and store results, Attends mall/center management meetings in the absence of the General Manager / Associate Manager, Assists with daily management responsibilities of the store, Assist in recruiting, training and developing Sales Associates, Excellent ability to monitor and manage the customer service experience on the sales floor, Strong verbal communication skills with demonstrated leadership ability - coach, observe and provide feedback, Working knowledge of basic cleaning chemicals and equipment, Ability to coach and motivate a team to exceed sales and profit results, Excellent ability to monitor and manage customer service on the sales floor, The work conditions are representative and typical of similar jobs in comparable organizations, Proficient with office tasks, including Windows, and Microsoft Office, Lead and functionally supervise a team of Sales Associates. To be successful as a floor supervisor in any type of industry, good leadership and supervisory skills are a must. Handled 80% of Irate calls and TOL and DNC, Verified and closed 80% of agent outbound calls, Daily lead reporting and agent monitoring, Accounted for all funds which included daily table game and slot machine drops (we count. Balance currency, including cash and checks. No need to think about design details. Maintain company standards and guidelines around product flow, customer service and visual standards, Supervise and oversee and authorize cash register transactions made by sales associates and provide assistance/training with cash register transactions as needed, Perform regular daily store activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system, Maintain current and accurate knowledge of product features, benefits, and availability. If needed escalate to Shift Manager, Facilitate and operates daily poker tournaments, Greet players and maintains the list for seating them into the Poker games. His general responsibilities, however, are mostly of … Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Evaluates dealer skill and proficiency levels and recommends for progression to next level within the dealer classification, Assists in investigating customer and team member complaints to determine their basis. Provided excellent customer service. Show Resume Text. Restaurant server resume 2.Restaurant supervisor resume 3.Food service resume. To obtain a position as Floor Manager in well organized company whereby skills and knowledge can be maximized to aid the business in achieving its goals and objectives. Collection of multiple client portfolio's. Stock merchandise, build displays, change prices, etc. Sample resume for a manufacturing plant manager View this sample resume for a manufacturing plant manager, or download the manufacturing plant manager resume template in Word. Below you'll find our how-to section that will guide you through each section of a Floor Manager resume. The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels. Our algorithm helps isolate … Handles deposit, petty cash, and cash register. I started as crew and have been promoted to floor supervisor. Responsible for directing employees to provide high levels of service. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. Maintaining the operations side of the cash vault, Daily management of floor and project duties, break management and rotation. - Choose from 15 Leading Templates. Richard Romero. Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Floor Manager roles. The Floor Supervisor oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work, Lead and supervise the day-to-day operation of the department to ensure service standards are followed, Handle Guest concerns and react quickly, logging and notifying the proper areas, Actively participate in daily briefing, daily warm up and department meetings, Ensure Room Attendants are informed daily about priorities in their section, Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment, Experience with Hotel Property Management System, Micros-Fidelio desirable, Proactive with a meticulous eye for detail, Strong organizational, supervisory and communication skills, Able to convey information and ideas clearly, Ability to evaluate and select among alternative courses of action quickly and accurately, Work well in stressful, high-pressure situations, Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest, Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision, To maintain inspection records on a daily basis, including Room Attendant worksheets, guestroom status and maintenance deficiencies, To supervise proper care and use of equipment, linen lockers, carts , cleaning and guestroom supplies, To report to Assistant Housekeepers any loss and damage of furniture or equipment, To supervise, correct and retrain Room Attendants when necessary, To work in the Housekeeping Coordinator’s office as required and supervise all the Housekeeping coordinator’s functions and tasks, Maintain a clear line of communication at all levels of operation when appropriate, Supervise floor dealers and protect the integrity of games through observation and following appropriate procedures, Ensure accuracy and completion of all signatory paperwork, pit documents and payroll records, Maintain frequent and effective contact with guests, Maintain a thorough knowledge of all rules regarding games supervised, Prioritize tasks, handles multiple projects simultaneously, organize and delegate assignments, Investigate and resolve customer complaints and issues, Conduct employee-counseling sessions including verbal and written corrective action reports, Supervise work through planning and scheduling of work assignments and performance development, Assist in hiring, training and scheduling of staff, Answer customer questions about game information, Perform as a team member and assist fellow associates to ensure a smooth operation, Greet guests appropriately, treating each person as an individual and in a professional manner, Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance, Must be able to obtain and maintain a West Virginia Greyhound Racing License, Must be able to obtain and maintain a West Virginia Gaming License, Must possess the ability to deal multiple games, Thorough knowledge of table game policies and procedures, Basic computer skills MS Office, Word, Excel, email databases and spreadsheet, Ability to work weekends, holidays and evening hours as business demands, Ability to manage stress appropriately and make decisions under pressure, Provide leadership to others through example and sharing of knowledge and skill, Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs, Supervises the room cleaning & hygiene of the department, Supervises the cleaning and maintenance of equipment, immediately reporting any defects, Rotates the employees to different jobs whenever considered necessary, Eliminates all work hazards to employees and also checks on safety and fire regulations, Supervises the appearance and good manners of the employees and secures their cooperation, Ensures that there is ample stock of guest amenities and chemicals and all other items required by the department, Any other duties assigned by the Sr. Assistant Housekeeping Manager, Responsible for key control; ensure all keys are signed in and out to proper General Cleaners and that each key is recovered at the end of each task/shift, Ensures standardization and quality of all work done by providing continual supervision of General and Utility Cleaners, Responsible for submitting accurate daily paperwork, Knowledge of machine/equipment/chemicals used for cleaning, Knowledge of floor cleaning/maintenance procedures, Basic reading, writing and arithmetic skills, Able to work under pressure at a rapid pace, Must be able to speak, read, write and understand English, Ability to conduct interpersonal interactions with customers and company personnel, provide coaching and mentoring to staff, troubleshoot, solve problems and make decisions in partnership with Store Management, operate independently and with discretion, and work effectively under pressure, Impacts and influences the performance of other jobs, Skill in operating personal computers, POS systems and various software packages including Microsoft Word and Excel are needed, Combination of previous experience, education and relevant experience considered, At least 3 years previous experience in a Housekeeping department or equivalent with at least 1 year as a Supervisor, At least 1 year of previous guest service experience, Working knowledge of cleaning equipment, supplies, and chemicals used, Manage guest requests, including VIP amenities and communicating them to the relevant team members, Routine inspection of guest bedrooms to ensure they meet standards, Achieve positive outcomes from guest queries in a timely and efficient manner, Assist Head Housekeeper with training requirements, Experience in the hotel/cleaning industry, Allocate work duties to Team Members and supervise contractors, Schedule and supervise deep cleaning and any other projects, Manage, efficiently, stock control and the maintenance of equipment, Strong organizational and analytic skills, Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities, Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties, Meet the demands of a fast-paced environment by using good judgment and the ability to multitask, Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies, Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property, Be knowledgeable of Hotel information in order to answer guest inquiries, Supervise assigned floors and ensures all rooms are cleaned to property standards, Inspect guest rooms completely and thoroughly for cleanliness, Maintain records including repairs needed, lost and found items, and quality of work completed by employees, Complete daily worksheets accurately and in a timely manner, Submit all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) Guest requests and handling lost and found items collected per month skip via! 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